SurferSIM Privacy Policy

This Privacy Policy will explain how our organization uses the personal data we collect from you when you use surfersim.com website.

What data do we collect?

SurferSIM collects the following data:

  • Personal identification details, such as name, email address.
  • Your public social media profile avatar if you create account with using either Google or Facebook options
  • IP Address

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Use or view our website via your browser’s cookies.

SurferSIM may also receive your data indirectly from the following sources:

Google Firebase, Facebook (if you create account with one of these methods)

How will we use your data?

SurferSIM collects your data so that we can:

  • Process your order and manage your account.
  • Provide you with customer support if you need it
  • Email you with special offers on other products and services we think you might like.

If you agree, SurferSIM will share your data with our partner companies so that they may offer you their products and services.


Google, Microsoft, Facebook – Please refer to Cookies section below

When SurferSIM processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

SurferSIM securely stores your data at servers belonging to large cloud computing providers, located in the EU. Your data is encrypted at rest and in transit.

SurferSIM will store your account, profile, order history, and similar data it has obtained from you until you choose to delete it anytime.

Data related to order / purchase of the telecommunications service will be stored for a period of not less than 5 years in order to comply with any lawful inquiry that may come from competent authorities.

Marketing

SurferSIM would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop SurferSIM from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please send email to support@SurferSIM.com with your request, which will be actioned upon within a period of 5 Working days.

What are your data protection rights?

SurferSIM would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request SurferSIM for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that SurferSIM correct any information you believe is inaccurate. You also have the right to request SurferSIM to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that SurferSIM erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that SurferSIM restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to SurferSIM’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that SurferSIM transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@SurferSIM.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit all aboutcookies.org.

How do we use cookies?

SurferSIM uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Improving our efficiency in providing customer support
  • Improving the performance of our products and services

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – SurferSIM uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Targeting / Advertising – SurferSIM uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. SurferSIM sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
  • Analytics – SurferSIM uses these cookies to improve its products and services and provide you with better user experience.

Privacy policies of other websites

The SurferSIM.com website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

SurferSIM keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 20 October 2023.

How to contact us

If you have any questions about SurferSIM Privacy Policy, please do not hesitate to contact us by email at support@surfersim.com